Refund & Returns Policy
We want you to be happy with every Titan Toys figure. If a piece isn't right, here's how returns work.
Return window — 7 calendar days from delivery, per India's Consumer Protection Act 2019. The figure must be unused, in original condition, with all original packaging.
What's eligible for a free return — Defective or damaged figures, or the wrong item shipped. We cover return shipping for both.
What's eligible at customer's cost — Change-of-mind returns. You ship the figure back at your expense; once we receive it in good condition, we refund the figure price.
What's not eligible — Custom-painted or personalised orders. Items returned after 7 days. Bundles where one figure is missing — we'll replace the missing piece, not the full bundle.
How to start a return
- Email kklsco@gmail.com with your order number (format: #10XX) and 2–3 clear photos of the issue.
- We reply within 48 business hours with return instructions.
- Once we receive the figure, refund processes within 7–10 business days via your original payment method.
- For COD orders: refund via UPI or NEFT to a bank account you specify.
Damaged in transit — Photograph the package before opening if it arrives damaged. Email the photos within 24 hours of delivery — we replace at no cost.
Questions — kklsco@gmail.com · titan.toys
